01
The scope for the diagnostic visit was explained before anything began, and the readings were left behind in writing. The published starting price made the decision straightforward.
Six reviews, printed in full
Each review is shown complete, attributed as it was given, and labelled with the service it refers to. No average is published, because six reviews do not make an average worth anything.
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02
The plumber flushed the tank, drew the anode rod and showed me what was left of it. He put the age of the heater in writing and did not try to sell me a new one.
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03
The kitchen line had blocked twice in a year. It was cleared, run for a full minute afterwards, and a camera survey was offered rather than pushed.
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04
Hardness and pressure were measured at the main and again at the kitchen tap, and the note afterwards was honest about what a softener would and would not fix.
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05
The new mixer went in on the agreed figure. A seized isolation valve turned up behind the basin and was priced and approved before it was touched.
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06
Two figures came back, one for a partial repipe and one for the whole house, each with the disruption set out beside it. There was no charge for the survey and no pressure afterwards.
Start with a diagnostic visit
Readings first, written down and shown, with the options set out before anything is fitted.