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Frequently asked questions

Everything about deal ratings, comparing cars, financing, trade-ins and our guarantees.

What does the 'deal rating' actually mean?

DriveHub scores every car's asking price against thousands of comparable local sales for the same year, make, model, trim and mileage band. Great Deal is priced well below the market, Good Deal is at or a little under, and Fair reflects the going rate. It's a guide to help you compare quickly, not a formal appraisal.

Can I compare several cars at once?

Yes. Every car on the Inventory page shows its deal rating, mileage and price in the same layout, so you can line cars up at a glance. Ask a specialist and we will put a side-by-side sheet together covering price, mileage, MPG, drivetrain and more.

Do you offer financing, and what about my credit?

We work with more than twenty lenders, including options for credit that needs rebuilding. Get pre-qualified from any vehicle page or the contact form — a soft check that won't affect your score — and Priya will match you to the best available terms.

Will you take my current car as a trade-in?

Absolutely. Request a trade-in appraisal and we'll give you a firm, no-obligation figure you can put straight toward your next car. You can send us the details before you visit.

How does the 7-day money-back guarantee work?

Drive the car for up to 7 days or 400 miles. If it isn't right, bring it back in the same condition for a full refund or exchange — no restocking fee, no interrogation.

Are the cars inspected before sale?

Every DriveHub vehicle passes a documented 172-point mechanical and safety inspection. The completed inspection sheet travels with the car, and we're happy to arrange an independent inspection too.

Can I have a car delivered to my home?

Yes. Within the greater metro area we deliver most cars to your driveway, detailed and fuelled. Ask about delivery range and timing when you book — Dominic handles every handover personally.

Do the cars come with any warranty?

Most vehicles include a complimentary limited powertrain warranty, and extended coverage is available on eligible cars. Warranty status is shown on each individual vehicle page.

How do I hold or reserve a car I like?

Book a test drive from any vehicle page and we'll hold that car for your appointment window. A small refundable deposit can reserve a car for longer while you arrange financing.

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