Questions and answers

A bath and tidy keeps the coat at its current length; a full groom and haircut changes the length or shape. Double-coated breeds that shed heavily usually suit the deshedding treatment. When two services seem equally right, a short description of the pet in the contact form is enough for the desk to suggest one.

A current rabies vaccination record is required for every dog and cat, and dogs should also be up to date with the vaccinations their vet recommends. Owners are asked to walk dogs before drop-off and to mention any health conditions, sore spots, past reactions to grooming or recent surgery when booking.

Brushing out tight mats close to the skin is painful, so the groomers do not do it. Where matting is severe, the safe option is usually a short clip that lets the coat grow back evenly. The groomer explains this at drop-off, and no change to the plan or the price is made without the owner agreeing.

Yes. Name the groomer in the contact form or on the telephone, and the desk offers the times that groomer has free. Cat sessions are booked with Priya Lindqvist on Wednesdays.

No. A message from the contact form reaches the front desk, and an appointment is confirmed only when the grooming room replies with a time. The Book a visit button leads to the booking page, where available times are shown.

Telephone or send a message as early as possible; at least 24 hours’ notice lets another pet take the slot. The desk confirms any change directly.

No. Brushwood Grooming Room is a grooming studio, not a veterinary practice, and it never sedates or medicates a pet. If a pet seems unwell, in pain or too distressed to groom safely, the groomer stops, calls the owner and suggests speaking to a vet.

Each service lists its usual length. Pets are groomed one at a time and wait in a clean, quiet kennel before and after their turn, never under a heated cage dryer. The front desk calls or texts the owner when the pet is ready to collect.