Crew coverage key
Four responsibilities connect enquiry, diagnosis, field work and follow-through. Each name below owns one of those stages, so an enquiry always has a clear point of contact.
Curtis Vance
Team role 01
Leads diagnostic visits and complicated leak investigations, translates visible conditions into a practical scope and confirms where investigation ends and repair begins.
Diagnostics · Accessible leak repair · Scope review
View diagnostic visits
Renata Alvarez
Team role 02
Reviews enquiry details, checks route coverage and identifies the property, access and system information a technician needs before a visit can be confirmed.
Route planning · Enquiry triage · Visit preparation
Review service routes
Desmond Pike
Team role 03
Handles water-heater assessments and broader plumbing inspections, organizing findings by urgency without turning every observation into automatic repair work.
Water heaters · System reviews · Priority notes
View water-heater assessments
Leah Brannigan
Team role 04
Focuses on branch drains, fixture replacement and accessible connection work, with attention to compatibility, work-area protection and final operation checks.
Drain service · Fixture installation · Flow checks
View fixture installationIt is published in the open, where anyone can copy it, so it is left short of its final polish and audit pass. The design chosen is fully audited and polished before it goes live.