HarbourlineProperty Book an appraisal
Menu

The team

Four roles share the six services at Harbourline Property, and each one carries two of them. Every profile below names the role, the two services it covers and the kind of enquiry it is the right place to send.

The panels beside each role are photographs of buildings, not portraits: no photograph on this page shows the person named beside it, and nobody pictured anywhere on this site is an employee of Harbourline Property. What is real is the division of work below. One role takes an instruction at the appraisal and stays with it until the keys change hands, and where a question belongs to a colleague the two work it together rather than passing the client along.

  • A timber spiral staircase photographed from above, its curved handrail sweeping past the treads.

    Principal

    Rosalind Keefe

    Valuer and managing agent

    Carries the market appraisal on every instruction, and the properties the agency manages for landlords.

    The valuer walks the property before anything is written down: room by room, then the roof line, the windows, the heating, any damp, the parking, the flood zone and the catchment, because those are the things a buyer asks about and an owner has long stopped noticing. What comes back is a range with the comparable local sales it rests on attached, never a single number chosen to win the instruction. The same role holds the managed properties, which means booking inspections, instructing repairs up to the limit the landlord has agreed and writing before a cost goes past it. Nothing is described as certain to sell, and no date is put on a sale.

    Ask for this role when a figure is needed before any decision about selling is made.

  • A curved timber balustrade rising past a plain wall, with a ceiling light above it.

    Supporting role

    Aaron Devine

    Buyer’s agent and viewings lead

    Accompanied viewings and buyer search sit with one role because both are about standing in a house with somebody who is probably not going to buy it, and working out early which of them might. On a viewing day the role opens up ahead of time, puts the heating on, walks each party round in an order that makes sense of the layout, answers what is known and writes down what is not, then reports the objections back in the words the viewers actually used. On a search the work is mostly refusal: seeing properties before the buyer does and saying which are not worth the drive, and why.

    Ask for this role when the viewing days need somebody in the house, or the search is for a property rather than a buyer.

  • A bay window of three tall sashes in dark joinery, above a bare boarded floor.

    Supporting role

    Claire Ledoux

    Lettings and marketing lead

    This role prepares what the market actually sees. For a sale that means the photography brief and the weather it waits for, the order the pictures run in, the floor plan, a description that does not call the study a third bedroom, and a viewing schedule built around the way the household lives rather than around the office diary. For a letting it means the advert, the referencing, the tenancy paperwork, the deposit protection and an inventory taken before anybody moves in. A property that is not ready to be photographed is told so, and the marketing waits until it is.

    Ask for this role when the property is about to go on the market or on to a rental listing.

  • A tall window bay with panelled shutters above a bare wooden floor.

    Supporting role

    Martin Vogel

    Sales negotiator

    Most enquiries arrive without a service attached to them, and this role is where they land. It explains what a market appraisal covers, how long it takes, what it produces and what it deliberately does not, then books it at a time that suits the household rather than the office. Once a property is listed the role carries the offers: putting each one to the seller with the buyer’s position set out beside it, keeping the chain moving, and saying plainly when an offer is worth less than it looks because of what sits behind it.

    Ask for this role when it is not clear which of the six services the enquiry belongs to.

Who handles which enquiry

The six services are carried by the four roles below. Market appraisal and sale listing are each covered twice, because those are the two a first enquiry most often turns out to be. A visitor may ask for a particular role through the contact form; availability is confirmed separately.

The enquiry does not obviously fit a service
Sales negotiatorExplains what a market appraisal covers and books it at a workable time.
A figure is needed before any decision to sell
Valuer and managing agentWalks the property and gives a range with the comparable sales behind it.
The property is ready to go on the market
Lettings and marketing leadSets the photography, the floor plan, the description and the viewing schedule.
The viewing days need somebody in the house
Buyer’s agent and viewings leadOpens up, runs each viewing and reports the objections in the viewers’ own words.
The search is for a property rather than a buyer
Buyer’s agent and viewings leadSees the properties first and says which are not worth the drive.
A let property needs the day-to-day handled
Valuer and managing agentBooks the inspections, instructs repairs and writes before a cost goes past the limit.

Start with the market appraisal

It carries no charge and takes 45 to 60 minutes at the property, and it ends either with a written range and a scope worth agreeing or with a plain statement that none of the six services fits.

Book an appraisal Contact Harbourline Property
This is a demo design, not a real business.Have it rebranded as yours for $500 from EZWebee.